Roofing Contractor in Greenville, TX

Hail Damage, an Abandoned Claim, and a $28K Roof Replacement for a Deserving Homeowner

When a powerful hailstorm hit Greenville, Texas late one night in March 2024, it left behind serious damage across the city. At Rich The Roofer LLC, we were out the door early the next morning—on the ground by 8:00 a.m., knocking on doors to offer help before anyone else.

Just five minutes after stepping out of the truck, we met Stella, a homeowner who had already been through more than her share of frustration

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Stella’s Situation in Greenville:

Stella is an elderly homeowner who had filed an insurance claim the previous year after an earlier storm. But like too many others, she was denied coverage and then abandoned by the roofer who had promised to help. No calls. No updates. Just silence.

When I inspected her roof, it was clear—hail damage, missing shingles, and aging materials were all present. Her home was vulnerable, and she had no one in her corner.

That changed when Rich The Roofer showed up.

Our Process:

As a trusted roofing contractor in Greenville, TX, we understand that storm damage and insurance claims can be overwhelming—especially for homeowners who’ve already been denied. That’s why we make the process simple, transparent, and hands-on from day one.

After inspecting her roof, we confirmed that the hail damage was extensive and absolutely qualified for a full replacement. Here's how we helped:

📞 Immediate carrier contact – We got her insurance company on the phone right away and helped her open a brand-new claim.
📆 Scheduled the inspection – We coordinated with the insurance adjuster, ensuring we were on-site during the inspection to represent the homeowner and point out every area of concern.
🛠️ Managed every step – From documentation and claim handling to product selection and job scheduling, we took care of everything under the Rich The Roofer LLC banner.

We believe every homeowner deserves an advocate—and in this case, that meant standing in the gap where others had walked away. We provided clear communication, handled paperwork with precision, and never let the homeowner feel alone during the process.

The Results:

✅ $28,000+ roof and gutter replacement, fully covered by insurance except for Stella’s deductible
✅ Total removal of her storm-damaged roof, replaced with high-quality materials designed to last for decades
✅ Full gutter system replacement, protecting the foundation, siding, and landscaping from future water damage
✅ Clean-up, restoration, and final walkthrough completed to the highest standard

Stella went from being denied, forgotten, and stuck under a failing roof—to having a safe, beautiful, and storm-ready roofing system over her head. She no longer has to worry about leaks, water damage, or what the next Texas storm might bring.

What she received wasn’t just a new roof—it was restoration, reassurance, and respect.

Our crews treated her home like their own. Every shingle, every gutter, every nail was installed with care. The final product? A roof built to modern standards, Class 3 impact-resistant shingles, matched with expert craftsmanship and a clean, sharp look that elevated the entire home.

And perhaps most importantly—Stella now has someone she can call for any issue, any time. As a Roof Profile customer, she’ll continue to get biannual checkups and proactive care to keep everything in top shape.